Walkthrough Information
The cleaning needs and requirements can vary for different commercial industries and residential properties. That is why before scheduling any service, it is required to book a walkthrough to have a better understanding of the cleaning service requested. Please book the service that is most applicable to your needs. During this meeting we will go through the tasks needed to complete, expectations, and achievement. This meeting is to be expected to last at least 30 minutes. Any questions and concerns will be answered during the walkthrough.
Residential Walkthroughs
For residential walkthroughs, together we will determine the areas that need utmost attention and care. We will ask you a series of questions; such as, the number of members living in the home, whether there are any pets, and type of materials around the home. We will also need to know of any allergies that anyone may have and if pets need to be put away during our visit. During the walkthrough we will also determine whether someone will be present during our visit, best way of entry, and the most comfortable form of communication. We will discuss the urgency of the service and time constraints. During the visit we will inspect the condition of your home and will let you know of any areas that may need extra attention. The walkthrough is important for us to understand your experience with cleaning companies in the past, to see areas that may have been damaged or mistreated, and methods to mitigate future damages. Together we will go over expectations of what you are looking for and how we can achieve it. Furthermore, we will go over what we expect from you, such as, communication, scheduling, payment, etc. Once we gather all information needed to complete the service, we issue an estimate which we will both review prior to signing the invoice.
Commerical Walkthroughs
Due to the various commercial industries we service, we require a walkthrough prior to any cleaning. Each industry has specific needs, requirements, and services that will be discussed during the walkthrough. Depending on the industry and the structures use, we will ask a series of questions, such as the number of personnel, foot traffic expected, and best times for the service. We will gather measurements of service areas, determine the cleaning methods, and develop a punch list based on the needs and requirements of the industry. Once we gather the information, we need to develop the scope of work we will go over scheduling, expectations, and if any special requests are made to be aware.
For construction walkthroughs, once our proposal or bid is accepted we will schedule a time to conduct a pre-construction meeting to identify and discuss specifications, materials, equipment, access, timeline, scheduling, etc. Throughout the construction we will conduct the cleaning in stages and/or continuous services throughout demolition or construction as necessary. Additional walkthroughs may be requested and scheduled as needed.
Reoccurring Cleanings
During the walkthrough, we will ask the frequency of the requested service and if any changes need to be made. Typical upholstery cleanings tend to be on a weekly, bi-weekly, or monthly schedule. Deeper detail cleanings may be on a bi-monthly or quarterly schedule. Reoccurring cleanings are based on the estimate given during the walkthrough and the signed quote. If the service conditions or scope of work is changed the estimate must be subsequently adjusted. If you are a reoccurring customer and you'd like to add or remove a service we will happily accommodate, however an additional walkthrough may be required based on the adjustments made. Please contact us for any change in service prior to your next scheduled cleaning to allow us to prepare and adjust the quote. Before leaving each day, we will schedule when our next visit will be or you can always contact us by phone or email.